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Employee Training And Education

Vendor Direct specializes in two types of general employee training for firm processes and training on new software and technology. We recognize that the purchase of document, records and content management software is only one portion of a firm's overall information management strategy and that training and education play a key role in actually realizing its value.  Vendor Direct has a proven and practical approach to staff and end-user software training and will lecture, prepare customized training materials and deliver direct support to your firm to support your firms technological and HR infrastructure successes.

As we work with firms we always factor in how the scope of training will impact attorneys, secretaries, clerks and staff.  We suggest a holistic approach to training where our process and training teams work in concert with firm management to create and update training materials and implement training strategies as effectively as possible. To this effect, we offer:

  • Traditional classroom instruction through both lecture and hands-on lab exercises
  • Simulated project studies, quick help guides and re-usable training templates and materials
  • Online, web based continuing education through on-demand training portals / sites
  • "Train-Our Trainer" programs for firms who can perform end-user training with in-house resources

Fortunately, what distinguishes Vendor Direct is that the same VDS staff involved in a firm's project planning and related consulting efforts are often the same staff who will train your end-users. This is directed at making the entire training experience align with your day-to-day records management and workflow routine. VDS trainers have all worked as Records Analysts and Records Managers in many law firms with diverse corporate settings so we understand the practical education required to tailor the curriculum accordingly. By the time your organization goes "live" with new processes or a software project/suite, employees will be well versed in its functionality and know how to perform on day one.